Assistant Food & Beverage Manager

This position supports the Manager in overseeing all food and beverage operations. The role ensures smooth day-to-day operations, maintains high service standards, supervises staff, and assists in implementing strategies to enhance customer satisfaction, operational efficiency, and profitability.

Position Summary

The Assistant Food & Beverage (F&B) Manager supports the Manager in overseeing all food and beverage operations across all locations. This role ensures smooth day-to-day operations, maintains high service standards, supervises staff, and assists in implementing strategies to enhance customer satisfaction, operational efficiency, and profitability. The Assistant F&B Manager collaborates with Head Chefs, management teams, marketing, customer service, and other departments to deliver exceptional client experiences.

Key Responsibilities

Operational Support

• Assist the F&B Manager in managing daily operations across all Casinos.
• Ensure that service standards, food preparation, and beverage operations meet established SOPs.
• Step in to manage operations in the absence of the F&B Manager.
• Collaborate with Head Chefs and other department heads to ensure smooth coordination.

Team Leadership & Staff Management

• Supervise and support F&B staff, including servers, bartenders, and other service personnel.
• Assist in staff training, mentoring, and coaching to ensure high performance and service excellence.
• Promote a positive, customer-focused work culture.
• Conduct regular performance feedback sessions and support staff development plans.

Customer Service & Guest Experience

• Ensure exceptional customer service and promptly address complaints or concerns.
• Work with the F&B Manager and Marketing team to execute promotions, events, and service initiatives.
• Support menu updates and beverage innovations to enhance the customer experience.

Inventory & Procurement Support

• Assist with inventory management, including ordering, stock rotation, and storage.
• Monitor inventory levels and report discrepancies or shortages to the F&B Manager.
• Support cost control measures and waste reduction initiatives.

Financial & Reporting Support

• Assist in tracking Bar and Kitchen costs, and inventory usage.
• Support budgeting and cost-control initiatives.
• Provide operational and financial reports as required by the F&B Manager.

Compliance & Standards

• Ensure adherence to health, safety, sanitation, and licensing regulations.
• Maintain quality assurance through regular checks of food, beverage, and service standards.
• Enforce F&B policies, SOPs, and service standards among staff.

Collaboration

• Coordinate with cross-functional teams including Management, Marketing, Customer Service, and Head Chefs to enhance operational alignment.
• Support the planning and execution of events and promotions requiring F&B services.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 3–5 years of progressive experience in food & beverage operations, preferably in a casino, hotel, or large hospitality environment.
• Experience supervising staff and managing multi-outlet operations.
• Knowledge of culinary trends, food safety regulations, and POS systems.
• Strong customer service orientation and problem-solving skills.

Skills & Competencies

• Leadership & Team Management
• Operational Coordination & Execution
• Customer Service Excellence
• Inventory & Cost Management
• Compliance & Quality Assurance
• Communication & Interpersonal Skills
• Problem-Solving & Decision-Making

Working Conditions

• Full-time position with flexible hours, including evenings, weekends, and holidays as required.
• Frequent movement between locations.
• Fast-paced, high-volume environment with a strong focus on customer satisfaction and operational excellence.