ERP and Systems Coordinator

The ERP and Systems Coordinator support the company’s Enterprise Resource Planning (ERP) platform and related business systems to ensure seamless integration, data accuracy, and operational efficiency across departments.

PURPOSE OF JOB 

The ERP and Systems Coordinator support the company’s Enterprise Resource Planning (ERP) platform and related business systems to ensure seamless integration, data accuracy, and operational efficiency across departments. This role serves as a key liaison between business users, Finance, IT, Retail and Operations Teams ensuring that systems are optimized to meet organizational needs and strategic goals. 

MAIN ACCOUNTABILITIES

System Administration and Support 

• Serve as the first point of contact for ERP user support, troubleshooting, and issue resolution. 
• Maintain user roles, permissions, and access levels in alignment with internal controls. 
• Coordinate with IT and vendors for system maintenance, patches, and version upgrades. 

Business Process Optimization 

• Collaborate with Finance, Operations, and Retail teams to assess system workflows and recommend process improvements. 
• Assist in designing and implementing ERP configurations that support efficiency, transparency, and accuracy. 
• Support automation and integration initiatives to reduce manual processes and strengthen data flow across systems (e.g., Business Central, Power BI).  

Training and Documentation 

• Conduct user training sessions to promote effective use of ERP tools and features. 
• Develop and maintain training materials, SOPs, and process documentation. 
• Support onboarding of new employees in system usage and best practices. 

Data Integrity and Reporting 

• Validate and maintain high-quality data across ERP modules  
• Work with the Business Analyst Team to generate reports and dashboards for management review. 
• Support reconciliation processes and ensure data alignment between ERP and reporting tools (e.g., Power BI, Microsoft Fabric).  

Project and Change Coordination 

• Participate in ERP-related projects, including new module rollouts, enhancements, and integrations. 
• Support system testing, documentation, and post-implementation review activities. 
• Coordinate with internal stakeholders and external vendors to meet project timelines and deliverables. 

 PROFESSIONAL QUALIFICATIONS, EXPERIENCE & SKILLS 

• Bachelor's degree in Business Administration, Information Systems, or a related discipline. 
• Minimum 3 years of experience working with ERP systems (preferably Microsoft Dynamics 365 Business Central). 
• Experience supporting cross-functional business processes such as accounts payable/receivable, inventory, procurement, or retail operations. 
• Experience with data analysis and reporting tools such as Power BI or Microsoft Fabric. 
• Experience with other Microsoft Power Platform tools such as Power Automate and Power Apps will be a significant advantage.