Acquirer Technical Associate

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Cards & Payments team in the capacity of: 

Acquirer Technical Associate 

Provide technical support and general maintenance for point-of-sale hardware and software.

Provide customer service support to merchants and work along with our other customer service channels to provide issue resolution.

Location: Kingston

As an Acquirer Technical Associate, you will:

• Ensure that customer complaints relating to hardware/software issues are resolved.
• Liaise with internal and external partners regarding technical issues related to acquiring products.
• Liaise with clients and team members to ensure that issues are routed to the appropriate department.
• Install software, assess and prepare point of sale hardware/devices for dispatch to merchant locations.
• Train merchants in the use of point-of-sale equipment.
• Perform other job-related duties assigned from time to time.

What do you need?

• Bachelor’s Degree, Business Administration, Computer Science or any equivalent qualification from a recognized institution.
• At least one (1) year of experience in electronic payment systems and networks
• At least one (1) year of experience in working with Information Technology.
• Demonstrated experience in customer relationship management managing and/or customer service.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Working knowledge of point-of-sale hardware and software is an advantage.
• Working knowledge of electronic delivery channels i.e. ABMs, IVR, POS, Call Centre and Internet Banking to support sales and customer service initiatives is an advantage.
• Proven ability to operate within a multi-project environment and perform under tight deadlines, with a high level of initiative and enthusiasm.
• Well-developed interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation from internal and external partners throughout all management levels
• Excellent communication skills (listening, understanding and responding).
• Excellent problem solving and decision-making skills.
• Excellent organizational and time management skills.
• Ability to work under pressure and on own initiative, independently and in a team environment.
• High levels of professionalism, integrity, confidentiality, and ethical standards.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 20, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.