Administrative Assistant - Retail Banking

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Retail Banking team in the capacity of:

Administrative Assistant – Retail Banking

Provide efficient administrative and secretarial assistance to the Assistant Vice President Retail Banking and the Vice President SME Banking/Cards & Payments of Sagicor Bank Jamaica Limited.

Location: Kingston

As an Administrative Assistant – Retail Banking, you will:

• Manage and coordinate an extremely active calendar of appointments.
• Managing the AVP/VP incoming and outgoing correspondence.
• Determine and take appropriate action on behalf of the AVP/VP, including the redirection of enquiries to appropriate personnel, and flag high priority items for the AVP/VP’s attention.
• Receive, screen and direct incoming calls and visitors.
• Coordinate meetings, appointments, and conference calls for the AVP/VP.
• Create and maintain an accurate filing system for easy retrieval of documents.
• Provide information for reports and records through research, data retrieval, compiling and/or tabulating statistics and organizing and presenting the information in a format that is understandable.
• Establish and maintain a system to track and report vacation leave for Branch Leadership Team and their direct reports.
• Ensure that retail banking report(s) for leadership meetings are submitted two (2) days prior to meeting.
• Participate as an adjunct member of the Branch Management team to include preparing minutes, scheduling and attending all Branch Managers & department meetings.
• Immediately escalate complaints if deemed high priority or urgent.
• Direct or route customer complaint to the appropriate team lead for assistance and resolution.
• Follow-up with team leads to ensure that complaints are closed satisfactorily.
• Manage the various Audit Management Action Plans (MAPs) for Retail Banking ensuring that timely responses are provided to Internal Audit.
• Perform other job-related duties assigned from time to time.

What do you need?

• BSc. Management Studies, Business Administration or related discipline from a recognized tertiary institution.
• Four (4) years’ working experience as a secretary would be an asset.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Excellent oral and written communication skills.
• Sound knowledge of the operations within the Banking/Financial Sector and the ability to maintain confidentiality.
• Good analytical and team skills.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 20, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.