Letter Specialist – Quality and Compliance Department

Are you passionate about quality and excellence? Join our Quality and Compliance Department as a Letter Specialist (non-phone) role. Your keen eye for detail and commitment to quality will shape our success and drive innovation.

We are seeking detail-oriented and analytical Letter Specialists to join our dynamic Quality and Compliance Team. 

Job Summary

The Letter Specialist will focus on the creation, revision, and management of letters sent to consumers, ensuring accuracy, clarity, and consistency in all correspondence. The primary goal of the Letter Specialist is to facilitate clear and effective communication on behalf of our clients and company.

Essential Functions:

• Create, review, and edit various types of letter templates.
• Review and refine letters for grammar, spelling, punctuation, clarity, and consistency.
• Determine and complete letter correspondence to be sent to consumers based on investigation findings.
• Provide relevant and timely information to immediate management and peers.
• Manage reports to ensure that letters are sent on time.
• Demonstrate the capacity to make decisions and incorporate strategic planning to ensure deadlines are met and quality work is produced.
• Effective in initiating changes and adapting to necessary changes from old methods when they are no longer practical.
• Identify new methods and generate improvements in the facility's performance.
• Work with other team members to ensure communication is consistent and effective.
• All other duties as assigned.

Skills & Requirements:

• Minimum of 1 year experience performing quality assurance in a call center environment preferred but not required.
• At least 5 CXC or GCE subjects, inclusive of English and Mathematics
• Excellent writing and editing skills – strong command of grammar, punctuation, and style.
• Must be able to speak, read, and write English fluently.
• Ability to communicate ideas clearly and effectively, both in writing and verbally.
• Meticulous in reviewing and proofreading documents.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Office programs.
• Must be reliable and punctual.
• Ability to work independently.