Warehouse Manager

Main Duties and Responsibilities:

Warehouse Operations

• Oversee daily warehouse operations including receiving, storage, picking, packing, and dispatch of office furniture, stationery & supplies.
• Ensure proper handling of bulky and heavy furniture items to prevent damage and injury.
• Coordinate deliveries to Montego Bay branch and customers, ensuring timely and accurate dispatch.
• Maintain optimal warehouse layout and space utilization.

Inventory Management

• Ensure accurate inventory records through regular stock counts and reconciliation.
• Investigate and report stock variances, damages, and losses.
• Implement proper stock rotation and storage practices to prevent deterioration.
• Work closely with the Sales and Operations & Inventory teams to manage stock availability.

Staff Supervision & Labour Compliance

• Supervise warehouse staff including Warehouse Supervisors, Warehouse Team Lead, Warehouse Delivery Supervisor, Warehouse Coordinator, Warehouse Drivers, Warehouse/ Delivery Attendants
• Prepare staff work schedules including delivery routes, overtime, and rest periods.
• Ensure compliance with the Employment (Termination and Redundancy Payments) Act, Holidays with Pay Act, and internal HR policies.
• Provide on-the-job training and performance guidance to warehouse staff.
• Address minor disciplinary issues and escalate serious matters to HR in accordance with company procedures.

Health, Safety & Security

• Enforce workplace safety standards in line with the Factories Act, Occupational Safety and Health (OSH) requirements, and company policies.
• Ensure all equipment (forklifts, pallet jacks, racking systems) is used safely and maintained properly.
• Conduct regular safety briefings and ensure staff wear appropriate personal protective equipment (PPE).
• Report and investigate workplace accidents and near misses in collaboration with HR.
• Maintain warehouse security and safeguard company assets.

Administration & Reporting

• Prepare regular reports on inventory levels, damages, staffing, and warehouse performance.
• Maintain accurate documentation for deliveries, returns, and stock movements.
• Liaise with HR, Finance, and Management regarding staffing, overtime, and operational needs.

Customer & Business Support

• Support customer service by ensuring orders are fulfilled accurately and on time.
• Coordinate special deliveries, installations, or bulk orders as required.
• Assist with continuous improvement initiatives to enhance efficiency and reduce costs.
• Perform any other duties as required

Academic qualifications and experience required for job:

• Bachelor’s Degree in Business Management, Operations Management, Logistics, or Supply Chain Management
• Minimum 5 years’ experience in warehouse or logistics operations, preferably in furniture, retail, or distribution.
• At least 2 years in a supervisory or managerial role.
• Training or certification in warehouse management, logistics, or inventory control is an asset.