VAS and Billing Engineer

Company description:

Digicel Group Limited

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Job Title: VAS and Billing Engineer

Primary objective of the job: 

The VAS and Billing Engineer is expected to deploy the most technologically advanced solutions for charging data, voice, and value-added services while achieving core KPIs, ensuring optimal customer experience and service, and providing accurate, high-quality BSS services.

Main Duties and Responsibilities:

• Ensure the availability of the prepaid and postpaid billing system, charging, mediation, products and support systems and reporting to Head of VAS and Billing
• Service provisioning for subscriber MSISDN/IMSI, bills generations and recharge vouchers, are supervised and maintained as per SLAs
• Carry operational routines and upgrades, to ensure KPIs and SLAs are met and capacity management is carried out, to ensure the smooth running of promotions and product rollouts. You would also be asked to ensure reports are available upon request
• Ensure dashboards are available for monitoring all systems and processes
• Ensure design documents are available and maintained via the document management process
• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external), by placing a keen interest in understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner
• Coordinate and communicate with key external stakeholders, such as service development, business risk, network capacity and design teams, to ensure necessary capacity planning for new system deployments, upgrades, and incident management is carried out with support of the Head of Department
• Setup, test and rollout/update rating/products/promotions
• Function and support in the Commercial, Operations and Billing areas, this would be assigned by HOD and Senior Engineer
• Participate and lead cross functional squads/teams
• The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position
• Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable

Academic Qualifications and Experience Required:

• B.Sc. Degree in Electrical, Electronics, Engineering or Computer Science, Software Engineering
• Expertise in OS/DB Management and Telecom/IT protocols
• Excellent understanding of network interface protocols, GSM online charging protocols

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job
• Confidentiality
• Strong communication (oral and written) and interpersonal skills