UX Researcher (3-Month Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Group Jamaica Limited is seeking a suitable candidate to join our Innovation team in the capacity of:

UX Researcher (3-Month Contract)

Collaborate with cross-disciplinary team members to conduct user research for various Sagicor Products.

Work and adapt in a fluid, fast-paced environment to assist in the development of large-scale digital innovation projects for consumer brands and enterprise clients.

Connect design, business, and technology to ship world-class digital experiences for Sagicor Group Jamaica Limited.

Location: Kingston

As a UX Researcher, you will:

• Develop presentations, reports, personas and standards that meet existing and newly developed procedures and regulatory requirements.
• Facilitate usability testing sessions, user research, user testing and workshops for developing and ongoing products.
• Use findings from research methods to communicate to product teams, as it relates to the best methods of implementation.
• Report weekly on research process to design leads/managers.
• Apply methods to analyse, synthesize research data and interpret data accurately.
• Translate research findings into actionable recommendations for Product Designers and business stakeholders.
• Plan and conduct various user research and testing methods.
• Effectively undertake associated tasks such as participant recruitment and scheduling, producing test materials, setting up test environments/labs, analysing, and delivering findings.
• Collaborate with Product Designers by applying research findings to help create exceptional wireframes, process flows, mock-ups and other design documentation.
• Facilitate evaluative research studies and support Product Designers in the creation of strategic deliverables.
• Actively contribute to UX Research processes, documentation, and repositories and help maintain and promote the participant database.
•  Perform other job-related duties assigned from time to time.

What do you need?

• Bachelor’s Degree in either Computer Science, Information Technology, Mathematics, Statistics, Data Analytics, Data Science, Market Research or equivalent qualification from a recognised tertiary institution.
• At least two (2) years’ working experience as a UX Researcher or Researcher in another industry.
• A very strong research portfolio.
• Experience executing various user research and user testing methodologies.
• Experience using analytics to influence decisions.
• Understand user research methods, when to use them and how to apply them correctly. This may include, but not be limited to usability testing, user interviews, focus groups, surveys, field studies and competitor analysis.
• Proficiency in the use of computer software packages such as word processing and spreadsheet applications.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than June 27 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.