The Manager, Customer Care, will coordinate, and manage the Company’s Customer Care Unit, and will be responsible for positive Customer Experience (CX) across the relevant customer touch points to the Organisation through frequent communication and collaboration with the Company’s Management Team.
Contributes to the achievement of business goals through active promotion, sales and customer services as well as collection efforts. Involves telemarketing and in person approach to prospects within and outside the branch.
The Parts Clerk will be required to provide parts sales assistance and service to internal and retail customers regarding parts and accessories in an efficient and effective manner.
Responsible for tracking and reporting alarm installation and repair activities and interfacing with customers, technicians, and other department staff. The job involves updating and maintaining information on computer systems and archives.