Travel Executive

Company description:

Digicel Group Limited

Job description:

Primary objective of the job: 

The Travel Executive is responsible for the end-to-end coordination and management of business travel arrangements for Digicel Group employees across all markets. The role ensures efficient, compliant, and cost-effective booking and support of flights, accommodation, ground transportation, and travel-related services, while providing a high level of service to traveling staff.

The position operates as part of a small shared-services team, working closely with internal stakeholders and approved travel service providers to support Digicel’s operational and commercial travel needs.

Main Duties and Responsibilities:

• Ensure timely, accurate, and compliant booking of business travel for Digicel staff across all markets
• Provide proactive travel support to mitigate disruptions and ensure traveller safety and continuity of operations
• Support back-office reconciliation and reporting of travel-related expenditures
• Contribute to continuous improvement and cost-saving initiatives within the Group travel program
• Fulfil and oversee all business travel arrangements across Digicel markets, including flights, accommodation, car rentals, and ground transport
• Manage end-to-end booking requests for Digicel employees in accordance with approved travel policies and procedures
• Provide support to traveling employees, including outside normal business hours, weekends, and public holidays when required
• Monitor passenger itineraries, airline queues, and travel alerts to proactively mitigate travel disruptions, delays, or cancellations
• Enforce Digicel’s Travel Policy to optimize cost savings and ensure consistent compliance across all markets
• Monitor fare availability and system inventories to secure lower fares and obtain seats on high-demand or fully booked flights where possible
• Identify and manage policy violations, escalating recurring or material breaches where necessary
• Compile and reconcile travel credit-card charges to support back-office reconciliation and reporting
• Maintain accurate travel records, documentation, and booking confirmations for audit and compliance purposes
• Liaise with Procurement, Finance, HR, and business stakeholders to support operational travel needs and resolve issues efficiently
• Support initiatives to improve travel processes, service delivery, and traveller experience
• Provide reports on agreed cadence to management to demonstrate spend to date, spend per airline, frequent travellers and any other travel related metrics
• Perform any other reasonable duties as required to support Digicel Group business needs

Qualifications and Experience Required:

• Minimum 3–5 years’ experience in a corporate travel, travel agency, or shared-services travel role
• Minimum 3–5 years’ hands-on experience using the Sabre Global Distribution System (GDS) for travel bookings, ticketing support, PNR (Passenger Name Record) management, itinerary changes, and traveller support
• Formal Education – Bachelors degree considered an asset
• IATA certification or practical IATA-related ticketing experience, including fare rules, refunds, reissues, and airline booking compliance, would be considered an asset
• Strong working knowledge of airline, hotel, and travel booking systems
• Experience supporting multi-market or regional travel operations is an advantage
• Familiarity with corporate travel policies, fare rules, and cost-control mechanisms
• Experience supporting after-hours or on-call travel assistance is desirable

Functional Skills:

• Strong organizational and time-management skills with the ability to manage high volumes of bookings
• Excellent customer service orientation with the ability to support travellers under time-sensitive and high-pressure situations
• High attention to detail, particularly in bookings, itineraries, and financial reconciliation
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office and travel booking platforms