Training Specialist

Company description:

Digicel Group Limited

Job description:

Job Title: Training Specialist

Primary Objective of the Job

• Provide leadership in developing, executing, and improving training needs of the internal and external team.
• To support the overall training on systems and processes to ensure learner compliance with all training practices as mandated by the Consumer Operations Team.

Main Duties and Responsibilities:

• Ensure effective and on-going training of sales channel, evaluate, record individual and team performance and make appropriate developmental recommendations.
• Monitor training performance on LMS Tool.
• Monitor stores delivery of superior levels of Service to Customers through ongoing training targeted through audit results.
• Oversee training roll out and implementation for new products, processes, system, and tools for the Consumer Channel
• Source and design training content through computer aided designing (Microsoft PowerPoint presentation) for approval to improve customer service levels, product knowledge and attitude of Consumer Sales Channels.
• Presentation & knowledge transfer (one-to-one and group) skills.
• Prepare all training communication and send course announcements.
• Ability to carry out TNA (Training Needs Analysis).
• To keep up to date records (Basic Accounts Statement) for the Training Unit budget.
• To follow up and give advisor (s) support on answers to questions given during or after training.
• Able to manage multiple priorities simultaneously, at various stages.
• Self-motivated, can use initiative and work independently.

Academic qualifications and experience required for job:

• Bachelor’s degree in education, communications, and business management.
• Experience in Training is a plus.
• At least 2+years’ experience as a trainer or a similar support role.
• Extensive experience in designing and delivering training in a fast-paced environment.
• Proficiency in MS Office and e-Learning platforms

Functional Skills

• Outstanding organizational, time management and detail-oriented skills
• Leadership ability
• Strong Analytical and Problem-Solving Skills
• Ability to work efficiently under pressure.
• Excellent Interpersonal and communication skills
• Computer skills