Training Executive (ABC)

Company description:

Digicel Group Limited

Job description:

Primary objective of the job: 

The Training Executive is responsible for strengthening sales performance across all consumer sales channels through training, coaching, planning, and consistent performance tracking. The role ensures that sales teams are equipped, motivated, and aligned with company goals.

Main Duties and Responsibilities:

Training & Development

• Design and deliver onboarding and refresher training programs for all consumer sales staff
• Facilitate ongoing product, process, and soft skills training sessions
• Monitor training effectiveness and staff development through assessments and feedback
• Maintain up-to-date training materials, manuals, and knowledge databases

Performance Monitoring

• Track and analyze individual and team performance metrics
• Collaborate with team leaders and managers to identify performance gaps and propose improvement plans
• Monitor the impact of training on KPIs and report trends to leadership

Productivity & Improvement Initiatives

• Work closely with store teams to set performance goals and action plans
• Identify best practices and replicate success across locations
• Conduct on-site coaching and support where needed
• Drive a culture of continuous improvement and performance excellence

Qualifications and Experience Required:

• 2–3 years of experience in sales coordination, performance tracking, or training (telecom/retail preferred)
• Strong analytical skills with proficiency in Excel and reporting tools
• Confident communicator and presenter
• Highly organized with strong attention to detail
• Ability to work collaboratively across teams and functions

Functional Skills:

• Coaching & Facilitation Skills – Ability to train, motivate, and inspire sales teams to improve performance
• Sales & Product Knowledge – Strong understanding of sales processes, customer engagement, and product positioning across channels
• Communication Skills – Excellent verbal and written communication; able to adapt style across different audiences and markets
• Analytical Thinking – Able to interpret sales data and performance metrics to identify training needs and effectiveness
• Planning & Organization – Skilled in structuring training schedules, programs, and follow-ups across multiple markets
• Collaboration & Relationship Building – Builds strong relationships with sales leads, managers, and cross-functional teams
• Cultural Awareness – Understands and adapts to differences in market dynamics and team cultures
• Adaptability & Flexibility – Adjusts training methods and content to suit varying business priorities and learning styles
• Performance Orientation – Focused on measurable results and improving sales outcomes through capability development
• Problem Solving – Quickly identifies skill gaps or performance challenges and proposes practical solutions