Teller

The incumbent is accountable for the safekeeping, accurate processing, recording, and balancing of cash, cheques, point of sale transactions and journals in keeping with the Credit Unions policies, procedures and applicable regulatory and legislative requirements.

SUMMARY OF DUTIES

Operate a teller window to serve the Credit Union’s Members by: 

• Accepting deposits, loan payments and withdrawals requests whilst ensuring proper verification and authorization of all transactions. 

• Processing all transactions accurately and efficiently in accordance with established limits and guidance ensuring that transactions are authentic and in line with the Credit Union’s policies and procedures.  

• Maintaining and being responsible for cheques and negotiable instruments in accordance with the Credit Union’s policies and procedures. 

• Adhering to the guidelines for security of cash without deviation 

• Deliver excellent service by greeting and responding to members promptly and courteously in accordance with Infiniti’s Service Level Agreements. 
• Respond to Members/contacts queries or complaints with the aim of providing a solution or making necessary referral that will enhance member satisfaction. 
• Actively market the products and services of the Credit Union thereby contributing to the expansion and diversification of its products, services and membership. 
• Actively read and stay abreast of all policies, procedures, applicable regulatory/legislative guidelines and email communication in order to effectively fulfil the requirements of the job. 

QUALIFICATIONS & EXPERIENCE

• A Bachelor’s Degree in Business Administration, Management, Accounting, Finance or equivalent, from an accredited tertiary institution.
• Two (2) years’ experience in a similar position, in a financial institution.

 JOB SPECIFICATIONS

• Knowledge of the Acts and Regulations governing the Credit Union (e.g. Co-operative and Friendly Societies Act, Proceeds of Crime Act and Anti -Money Laundering Act and TPA, Data Protection Act etc.) would be an asset.
• Sound Knowledge of accounting practices, principles and procedures especially as it relates to the Credit Union environment. 
• Excellent customer service skills.
• Excellent human relations and communication skills.
• Ability to prioritize and handle multiple tasks simultaneously.
• High level of professionalism, integrity, and confidentiality.
• Ability to process high volume data entry with speed and accuracy.
• Ability to work independently and as part of a team.
• Ability to pay keen attention to details.