Customer Experience Associate

CUSTOMER EXPERIENCE ASSOCIATE - NEW KINGSTON BRANCH

We require an experienced individual to fill the position of Customer Experience Associate at our  New Kingston branch.  Reporting to the Branch Manager, the successful candidate will provide support to the department to ensure that service standards are achieved in the production of motor policies.

REQUIRED SKILLS/EDUCATION:

• Bachelors Degree in Management Studies, Business Administration or equivalent
• Insurance Diploma
• Minimum of Six (6) CSEC General Profociency subjects or equivalent
• Excellent Human Relations and communications skills
• Knowledge of the General Insurance Market
• Computer literate in Microsoft Word, Power Point, Lotus and/or Excel Software.
• Registered with the Financial Services Commission (FSC) as a Sales Representative or pursuing at least one (1) Class of Insurance Business, in particular, Motor Insurance
• A minimum of two years' experience in a similar position

SPECIALIZED TECHNIQUES/KNOWLEDGE

1. “Hands-on” knowledge or working appreciation of computers
2. Working knowledge of the scope of cover provided by the company’s motor policies and the underwriting guide
3. The ability to display tact and diplomacy with proven negotiation skills
4. The ability to communicate effectively both orally and in writing

The deadline for submitting applications is Wednesday, September 24, 2025.  We thank all candidates for their application, however, please note that only shortlisted candidates will be contacted.