Telephone Operator/ Receptionist

The incumbent is responsible for facilitating telephone communications between the management, staff and customers and other publics in a pleasant, efficient and effective manner.

DUTIES AND RESPONSIBILITIES

• Manage all incoming and outgoing telephone calls via the switchboard, ensuring calls are directed appropriately. Log all outgoing calls for record-keeping purposes.
• Maintain an organized filing system for all incoming courier deliveries and overseas telephone call records.
• Sort, file, and maintain the security copies of CGA invoices and related log sheets in a secure and systematic manner.
• Regularly update the internal telephone directory
• Take orders for meal.
• Administrative Duties
• Receive, open, and date-stamp all incoming mail; sort and distribute correspondence to the appropriate departments promptly.
• Greet all visitors professionally, verify authorization, and manage the entry and exit of all personnel in accordance with CGA’s access control procedures.
• Monitor postage supplies, maintain an adequate float for purchasing stamps, and log all outgoing mail accurately for dispatch.
• Maintain a detailed log of all cheques leaving the compound, noting recipient details and time of release.
• Ensure that all cheques leaving CGA are properly signed for in the designated register provided by Accounts Payable.
• Email a comprehensive list of outgoing cheques each evening to the Accounting Assistant and FPS for tracking and reconciliation.
• Performs other related tasks and responsibilities as required by the CFO and or Financial Planning Supervisor
• Conforms to all established departmental & company policies, procedures & objectives, fulfils the requirements of CGA Ltd.’s SQF Program including but not limited to GMPs, PPE, HACCP, food safety & HSE site protocols.
• Undergo any job-related training required by the company;

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Administrative Professional Certificate
• Five (5) CXC Ordinary level passes
• 2-3 years’ experience in a customer service environment
• Proficient in using Microsoft Office
• Computer Literate