Tech Support Representative – Solution Seeker

Now hiring Tech Support Representative. Feel free to use your negotiation skills.

One-Day Hiring Process | Experience an entire hiring process online

At Teleperformance, we believe great customer service is about more than just answering questions. It’s about listening, solving, and creating better experiences.

As a Tech Support Representative, you’ll assist callers with inquiries, questions, and basic troubleshooting. Along the way, you’ll use your negotiation skills to help customers find the best solutions, and your problem-solving mindset to make sure issues are resolved quickly and effectively.

If you enjoy conversations, have a knack for uncovering what people really need, and can explain solutions in simple, friendly terms - this is your opportunity to shine.

Why Choose Teleperformance?

✅No experience? No problem! We’ll train you to succeed.
✅Have experience? We’ll recognize and reward it.
✅This is more than a job—it’s your future. With ongoing development and career growth, you’re always moving forward.
✅Up to JMD 50,000 monthly in perks and benefits.
✅Bilingual advantage—Spanish speakers earn higher pay for their skills.

Your Role as a Tech Support – Solution Seeker

• Provide voice support for customer inquiries and service questions.
• Assist with troubleshooting basic service or account issues.
• Use active listening and empathy to guide conversations.
• Apply negotiation skills to offer the best solutions for each customer.
• Identify opportunities to improve the customer’s overall experience.

What We’re Looking For

• Onsite availability at our Montego Bay Location – 1 Mangrove Way, Freeport.
• Strong communication skills (written & verbal).
• Interest in troubleshooting and technology.
• Confidence in negotiation and solution-oriented conversations.
• 18+ with valid ID, NIS, and TRN.

What We Offer You

🚌 Hassle-Free Transportation – Save JMD 500+ daily with free transport to/from Montego Bay town centers.
🍽️ Meals & Food Perks – Free lunch for your first 2 weeks + affordable dining options.
🏥 Health & Wellness – Insurance, free onsite nurse, weekly doctor visits, free mental health support.
📚 Career Growth & Training – Free programs valued at JMD 30,000+, from entry-level to leadership.
🏦 Financial Support Onsite – Banking, investment, and insurance assistance.
🏆 Recognition & Rewards – VIP events, exclusive clubs, and perks for top performers.
🎉 Culture You’ll Love – Karaoke Fridays, sports competitions, movie nights, family fun days.
🛋️ Balance & Comfort – Relaxation suites, climate-controlled spaces, flexible schedules.

🚀 If you’re a strong communicator who loves solving problems and can negotiate with empathy, apply today to join the Teleperformance team.

💙 Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.