Team/ Shift Lead

This person will be responsible for managing day-to-day operations at the facility’s reception area. This role combines customer service, facility oversight, and staff coordination to ensure a seamless guest experience.

This person will be responsible for managing day-to-day operations at the facility’s reception area. This role combines customer service, facility oversight, and staff coordination to ensure a seamless guest experience.

Key Responsibilities:

● Greet members and guests, handle check-ins, and manage bookings.

● Oversee front desk operations, including cash handling, POS systems, and reporting.

● Supervise front desk staff and ensure adherence to facility policies.

● Respond to member inquiries, complaints, and requests in a professional manner.

● Coordinate with maintenance, coaching staff, and management to ensure smooth operations.

● Manage inventory of rental equipment, merchandise, and supplies.

● Assist in promoting memberships, events, and special offers.

● Prepare daily reports on attendance, revenue, and operational issues.

Qualifications & Skills:

● 2+ years in customer service, hospitality, or recreation management.

● Strong communication and problem-solving skills.

● Supervisory or team leadership experience preferred.

● Ability to multitask and manage schedules.

● Familiarity with booking or club management software is an asset.

Work Schedule:

● Full-time, evenings/weekends required.