Software Quality Assurance Analyst

This role is ideal for someone who enjoys testing software, asking the right questions, and working closely with technical and business teams to improve outcomes.

Software Quality Assurance Analyst

JN Group
Modality: Hybrid in Jamaica
Level: Supervisory, Permanent Contract

About Us:

We are The Jamaica National Group Limited, representing a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

JN Group is seeking a proactive and detail-oriented Software Quality Assurance Analyst to help deliver reliable, high-quality digital solutions. This role is ideal for someone who enjoys testing software, asking the right questions, and working closely with technical and business teams to improve outcomes.

What You’ll Do

• Execute Quality Assurance activities for system changes, enhancements, and new initiatives.
• Review user stories, acceptance criteria, and requirements to ensure they are clear, complete, and testable.
• Perform hands-on manual testing and create quality test cases and scenarios.
• Execute automated test scripts; automation experience is a plus.
• Conduct regression, system, integration, user interface, positive/negative, black box, and white box testing.
• Support performance, load, and high-level security testing.
• Test APIs, integrations, and microservices-based solutions.
• Work with different databases to validate data and support issue resolution.
• Investigate issues identified in production, user acceptance testing, or pilot phases.
• Document results and log bugs or enhancements.
• Track defects from identification through to closure and retest fixes.
• Support post-release and post-implementation testing activities.
• Collaborate with developers, analysts, and other stakeholders to deliver solutions that meet business needs.
• Participate in Agile ceremonies and project meetings, providing clear testing feedback and updates.
• Communicate risks, blockers, and concerns openly, and seek clarity when requirements are unclear.
• Follow QA standards, policies, and testing best practices.
• Stay current with new tools, trends, and technologies while showing a strong willingness to learn.

What Success Looks Like

• Test coverage completed accurately and on time
• Issues identified early, clearly documented, and resolved efficiently
• Stable releases with fewer production defects
• Strong collaboration and open communication across teams
• Confidence to raise concerns, ask questions, and seek clarity when needed

What You’ll Need

• Bachelor’s Degree in Computer Science
• At least 3 years of experience in Software QA, Testing, Development, or a related role
• Strong knowledge of software testing best practices and defect management
• Experience with manual testing; exposure to automation is an advantage
• Familiarity with APIs, databases, and modern development environments such as microservices
• Strong written and verbal communication skills
• Professional, respectful, transparent, and confident in sharing feedback

Added Advantage

• Experience in the financial sector
• ISTQB Foundation Certification, or willingness to obtain it within the first 6 months
• Exposure to Agile, DevOps, programming, or test automation tools

Apply Now

If you are curious, communicative, and committed to quality, this could be the opportunity for you.

Application Deadline: Wednesday, April 29, 2026