IT & Security Officer

Responsible for managing IT infrastructure and ensuring the security, integrity, and availability of systems. Provides technical support, monitors performance, implements cybersecurity measures, and supports compliance with data protection standards and continuous IT improvement.

Job Title: IT & Security Officer

Job Summary

The IT & Security Officer will be responsible for managing the organization’s IT infrastructure while ensuring the confidentiality, integrity, and availability of all information systems. This role combines hands-on technical support with a strong focus on implementing and maintaining security best practices.

Key Responsibilities

1. IT Infrastructure & Operations

• Install, configure, and maintain hardware and software systems
• Troubleshoot and manage network devices (routers, switches, firewalls, access points)
• Monitor system performance and ensure optimal uptime
• Perform system updates, patches, and upgrades
• Manage backups and ensure data integrity
• Support disaster recovery planning and testing
• Administer enterprise systems (Microsoft 365, cloud platforms, ERP systems)

2. User Support

• Provide technical support for hardware, software, and network issues
• Manage user accounts, permissions, and authentication systems

3. Information Security & Data Protection

• Monitor network and system security
• Support audits, risk assessments, vulnerability scans, and penetration testing
• Assist with security incident response and analysis
• Deliver and support security awareness initiatives
• Implement data protection measures (classification, encryption, DLP)
• Ensure compliance with relevant regulations (e.g., Jamaica Data Protection Act)

4. Documentation & Reporting

• Track incidents and requests via IT service management tools
• Maintain accurate IT documentation and asset records
• Generate reports on system performance and security incidents

5. Other Duties

• Collaborate across teams to support business technology needs
• Assist with IT procurement and budgeting
• Stay current with emerging threats and IT best practices

🎓 Education & Experience

• Bachelor’s degree in Computer Science, Cybersecurity, or related field
• Minimum of 3 years’ experience in IT systems administration and/or information security
• Relevant certifications such as:
• CompTIA A+, Network+, Security+
• ITIL Foundation

Skills & Competencies

• Strong networking and systems administration knowledge
• Experience with Windows and Linux environments
• Familiarity with virtualization (Hyper-V) and cloud platforms (Azure, AWS, GCP)
• Proficiency in Microsoft 365 administration (Exchange, SharePoint, Entra ID, Intune)
• Knowledge of IT service management and monitoring tools
• Strong problem-solving and troubleshooting abilities
• Excellent communication skills
• Ability to multitask, prioritize, and work both independently and in teams

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.