Shift Management (Presto)

The Shift Supervisor/Manager is responsible for supporting and leading the day-to-day operations of the retail store.

JOB PURPOSE

The Shift Supervisor/Manager is responsible for supporting and leading the day-to-day operations of the retail store. This role ensures excellent customer service, efficient store operations, strong team performance, and compliance with company standards.

The position may operate independently on shifts or support overall store leadership, contributing to sales growth, operational excellence, and a positive team culture aligned with company values.

(Blended from both roles )

JOB RESPONSIBILITIES

1. Store Operations & Execution

• Oversee daily store operations including opening, closing, and shift coordination
• Ensure compliance with company policies (cash handling, security, inventory control)
• Monitor store standards: cleanliness, merchandising, pricing accuracy, and availability
• Execute promotional activities, displays, and merchandising plans
• Ensure proper receiving, storage, and handling of goods (including temperature-sensitive items)

2. Inventory & Stock Management

• Supervise receiving, stocking, rotation, and replenishment processes
• Monitor shrinkage, damages, and expiries and take corrective action
• Support stock counts and investigate inventory variances
• Ensure accurate processing of invoices, returns, and vendor deliveries

3. Team Leadership & Supervision

• Supervise and support team members across departments (shop floor, bakery, receiving)
• Allocate tasks and manage workflow during shifts
• Coach, train, and motivate employees to deliver high performance
• Support onboarding and ongoing training of staff
• Lead pre-shift briefings and team communication

4. Customer Experience

• Deliver and maintain high standards of customer service
• Resolve customer issues and ensure positive outcomes
• Lead by example in customer engagement and service delivery

5. Sales & Performance Support

• Support achievement of sales, productivity, and operational targets
• Monitor basic performance metrics and identify improvement opportunities
• Contribute to execution of store plans to drive sales and profitability

6. Health, Safety & Compliance

• Maintain a safe, clean, and compliant work environment
• Ensure adherence to health and safety standards and procedures

EDUCATION & EXPERIENCE

• Diploma or Bachelor’s degree in Business, Hospitality, or related field (preferred)
• 1–3+ years experience in retail, food & beverage, or customer service
• Previous supervisory or leadership experience is an asset

SKILLS & REQUIREMENTS

• Strong interpersonal and communication skills
• Ability to work in a fast-paced, dynamic environment
• Basic computer literacy (POS systems, Microsoft Office)
• Strong organizational and problem-solving skills
• Ability to work flexible hours including evenings, weekends, and public holidays

CORE COMPETENCIES

• Customer-focused mindset
• Team leadership and collaboration
• Accountability and reliability
• Adaptability and resilience
• Results-oriented with attention to detail