Shift Lead - Mindful Market

Shift Lead supports store operations, drives sales, delivers great customer service, coaches team members, and maintains high merchandising and presentation standards.

Job Title:            Shift Lead
Organisation:     Dwellings Barbados
Location:            Mindful Market Millhouse Canewood
Reports To:        Store Manager 

Job Description     
The Shift Lead plays a key role in supporting the Market Manager in the daily operations of Mindful Market while providing leadership on the sales floor. This role is responsible for helping drive sales, delivering an exceptional customer experience, and ensuring the store operates smoothly and in line with company standards.

The Shift Lead brings strong product knowledge in health, wellness, and beauty, actively engages customers, and supports the team through coaching, motivation, and operational guidance. This position also helps maintain high standards in merchandising, store presentation, and operational procedures, contributing to a positive and high-performing retail environment.

Essential Functions

1. Support the Market Manager in driving sales and achieving store targets. Assist with coaching and motivating the team to meet sales and customer service expectations.
2. Deliver and model exceptional customer service in line with Mindful Market standards.
3. Engage customers by providing knowledgeable product recommendations and guidance.
4. Handle customer questions, concerns, and service issues professionally, resolving matters promptly or escalating when necessary.
5. Execute and oversee POS procedures including accurate cash handling.
6. Carry out and support store opening and closing procedures, ensuring all required operational tasks and security protocols are completed.
7. Ensure compliance with all company policies, operational procedures, and health and safety requirements.
8. Ensure the store is merchandised according to company standards.
9. Maintain accurate pricing and product tagging and ensure displays are well stocked and presented.
10. Monitor stock levels and communicate replenishment needs to the stockroom department.
11. Ensure proper stock rotation and confirm that no expired products are on the sales floor.
12. Support marketing activities including promotions, in-store events, and other initiatives that drive sales and customer engagement.
13. Assist with social media content and promotional activity when required.

Requirements        

• An Associate or Bachelor’s Degree in Hospitality, Business, Retail Management, or a related field is preferred.
• Minimum of 2–3 years’ experience in a retail, hospitality, service-driven, or premium/lifestyle brand environment.
• Demonstrated sales ability and strong customer service skills, with a passion for creating exceptional customer experiences.
• Previous leadership or supervisory experience in a retail or service environment is an asset.
• Working knowledge of retail POS systems and basic cash handling procedures.
• Understanding of merchandising standards and product presentation.
• Strong communication, organizational, and teamwork skills, with the ability to support and motivate others.
• An appreciation for health, wellness, and beauty products would be considered an asset.
• Flexibility to work a varied schedule, including evenings, weekends, public holidays, and the peak holiday season (October–December).