Service Advisor

The Service Advisor is the first line of contact for the customers during the service process. He/ She is the communication liaison between the customer and the dealership and is always therefore expected to represent the company as per guidelines.

Job Summary:

• The Service Advisor is the first line of contact for the customers during the service process. He/ She is the communication liaison between the customer and the dealership and is always therefore expected to represent the company as per guidelines. He/she must provide all brands customers serviced at location stationed with a quality service that exceeds their expectations, whilst maximizing department sales of service and parts.

Responsibilities:

• To always meet and greet customers in a professional and courteous manner ensuring a high level of customer experience.
• To complete the vehicle inspection form according to guidelines- ensuring proper a thorough record of the vehicle contents and work requested by the customer.
• Secure customer approvals and signatures on Work Order forms according to guidelines.
• Generate Repair Orders and record accurate data using systems provided.
• Liaise with the accounts receivables department for information and ensure all charge invoices are closed by end of day.
• Continuously monitor job progress and provide customers with updates and maintain a customer contact log according to guidelines.
• Ensure relevant documents are obtained for warranty.
• Liaises with the warranty department to submit jobs according to guidelines.
• Liaises with parts department to ensure repair orders are made according to guidelines.
• Monitors the Daily Service Log for all jobs according to guidelines.
• Prepares reports for Service Manager and Team Leads as required.
• Follows the operating procedures as instructed.
• Other related duties as assigned.

 Requirements:

Qualifications:         

• Minimum five (5) CXC Passes.
• An associate’s degree in business or a related field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with automotive industry-specific software will be considered an asset
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management efficiently.

Previous Experience:

• Minimum of two years’ experience working in customer service
• Minimum of one year experience working in the automotive industry.

Skills & Abilities:

• Familiarity with vehicle repair processes and industry standards.
• Ability to work collaboratively with a diverse team and contribute to a positive work environment.
• Proven ability to analyze problems and develop effective solutions.
• Strong attention to detail and the ability to identify quality issues.
• Excellent communication and interpersonal skills.