Senior Teller

We are seeking a team player who will not only deliver quality service but also process all transactions accurately and efficiently in accordance with established limits and guidelines.

Old Harbour Branch

The incumbent is accountable for the safekeeping, accurate processing, recording, and balancing of cash, cheques, point of sale transactions and journals in keeping with the Credit Unions policies, procedures and applicable regulatory and legislative requirements; while promoting and maintaining positive relations with all contacts, members, and potential members in order that the Credit Union achieves its Mission and Vision and Strategic Objectives.

Duties and Responsibilities

a. Operate a teller window to serve the Credit Union’s Members by:

-        Accepting deposits, loan payments and withdrawals requests whilst ensuring proper verification and authorization of all transactions.

-        Processing all transactions accurately and efficiently in accordance with established limits and guidance ensuring that transactions are authentic and in line with the Credit Union’s policies and procedures.

-        Maintaining and being responsible for cheques and negotiable instruments in accordance with the Credit Union’s policies and procedures.

-        Adhering to the guidelines for security of cash without deviation

-        Deliver excellent service by greeting and responding to members promptly and courteously in accordance with Infiniti’s Service Level Agreements.

b. Ensure that all transactions are correctly posted to the Members Account.

c. Promote the Credit Union’s products and services and upsell/cross sell in the best interest of the members and the Credit Union

d. Refer and report all discrepancies and or disagreements with members to the Business Development Leader based on company policy and procedures.

e. Balance cheque totals with banking system reports, print and attach relevant documentation before passing to Teller Supervisor for checking within the stipulated timeframe and guidelines.

f. Ensure that cash for treasury is duly recorded in the Contra Book, packaged, and dispatched within the specified guidelines.

g. Balance cash against the banking system reports ensuring that all documentation (receipts withdrawal slips, journals etc.) are attached to the generated report(s) before check-off by the lock –up Officer.

h. Locate any differences and correct entries if identified and otherwise report such differences to the Teller Supervisor or Branch Manager.

i. Comply with all department and company policies and procedures maintaining strict adherence major policies and procedures to include the Code of Conduct, Ethics and Conflict of Interest Policy, the Teller Procedures, Internal Control Policy and all Operational and Risk and Compliance Policies/Procedures and the Proceeds of Crime Act.

j. Without tipping off, report all suspicious transactions to the Credit Union’s Nominated Officer.

k. Contribute to the fulfillment of department and company objectives and goals.

l. Respond to Member/contacts queries or complaints with the aim of providing a solution or making the necessary referral that will enhance customer satisfaction.

m. Actively market the products and services of the credit union thereby contributing to the expansion and diversification of its client base and revenue.

n. Keep abreast of developments in the financial market, including competitors’ products, service levels, rates, etc., to actively participate in the strategy building process.

o. Perform any other related duties as may be required.

Authority To

• Input and access members’ information.
• Restrict unauthorized personnel from accessing teller area
• Update members’ account and communicate balance information to them.

Qualifications and Experience

• A Bachelor’s Degree in Business Administration, Management, Accounting, Finance or equivalent, from an accredited tertiary institution.

• Two (2) years’ experience in a similar position, in a financial institution.

Working Conditions

• Some mental pressure due to demand by Members and Staff.

• Normal office environment.
• Required to work at various hours as necessary to handle job activities and responsibilities.

We thank all applicants for their interest in Infiniti, however, only shortlisted candidates will be contacted.