Senior Operations & Facilities Manager – Automotive Division

We’re looking for a seasoned Senior Operations & Facilities Manager to oversee multi-departmental operations, facilities management, sales coordination, and security, ensuring our business runs smoothly, safely, and profitably—while delivering outstanding service to our customers.

We’re seeking a dynamic and experienced Senior Operations & Facilities Manager to lead strategic and day-to-day operations across our automotive division. This role is pivotal in driving operational excellence, ensuring facility compliance, enhancing customer satisfaction, and safeguarding company assets. The ideal candidate will be a proactive leader with a strong background in automotive operations, facilities management, and team coordination.

Key Responsibilities

Operations Leadership

• Oversee daily operations across sales, service, parts, and support departments.
• Develop and implement systems and workflows to enhance efficiency and customer experience.
• Lead continuous improvement initiatives to streamline processes and eliminate bottlenecks.
• Manage resource allocation including personnel, equipment, vehicles, and tools.
• Conduct internal audits and ensure compliance with health, safety, and regulatory standards.

Facilities Management

• Ensure all facilities meet environmental, safety, and industry standards.
• Supervise vendor contracts for maintenance, utilities, and facility services.
• Oversee building maintenance, repairs, and upgrade projects (electrical, mechanical, HVAC).
• Manage inventory and disposal of surplus property.
• Ensure compliance with environmental and government regulations.

Sales Strategy & Support

• Drive sales performance through quota setting, market analysis, and team development.
• Oversee showroom standards, vehicle inventory, and customer service protocols.
• Collaborate with marketing and finance to identify growth opportunities.
• Monitor competitor activity and adjust strategies accordingly.
• Support B2C and B2B engagement through trade events and loyalty initiatives.
• Analyze sales trends to guide inventory and marketing decisions.
• Resolve customer complaints and represent the company at industry events.

Loss Prevention & Risk Management

• Develop and enforce asset protection procedures.
• Lead investigations into theft, fraud, and policy violations.
• Analyze loss prevention reports and implement corrective actions.
• Train staff on risk mitigation and inventory control.
• Collaborate with law enforcement and external investigators as needed.

Security Oversight

• Manage physical security operations including surveillance and access control.
• Supervise the security team, including hiring, training, and performance evaluations.
• Conduct regular audits and inspections to identify risks and ensure safety.
• Maintain incident reporting and communication protocols.

Automotive Service Support

• Review service KPIs and work orders to ensure quality and profitability.
• Ensure alignment with manufacturer guidelines and warranty compliance.
• Collaborate with Service Managers on workload distribution and technician performance.

Qualifications & Skills

• Minimum 8 years of experience in operations and facilities management.
• Proven leadership in managing multi-site teams and delivering results.
• Strong knowledge of automotive sales and service operations.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in operations, facilities, and sales management software.
• Financial acumen with experience in budgeting, forecasting, and P&L management.
• Familiarity with occupational health, environmental, and safety standards in the automotive industry.