The incumbent will be responsible for planning, coordinating and developing the Customer Services Department in order to guarantee the delivery of the Authority’s established goals, objectives and quality standards.

VACANCY 

Applications are invited for suitably qualified persons to fill the following position at the North-Central Regional Health Authority (NCRHA). 

MANAGER, CUSTOMER SERVICES

The incumbent will be responsible for planning, coordinating and developing the Customer Services Department in order to guarantee the delivery of the Authority’s established goals, objectives and quality standards.

Main Responsibilities:

• Plan, develop and recommend policies and programmes for the achievement of established departmental goals and objectives and direct and control the implementation of procedures and policies to ensure the achievement of approved work targets.
• Liaise with other departments to ensure that quality customer service is provided in accordance with stipulated guidelines.
• Supervise recruitment and training to staff members and ensure that disciplinary action is taken where necessary.
• Monitor patients’ waiting times and delays and recommend solutions to alleviate such delays.
• Ensure that a clean, warm and welcoming ambience is fostered and maintained in each customer service area.
• Establish workload patterns for staff through appropriate analyses and scheduling to ensure efficient and effective operations.
• Perform other related duties as directed by the appropriate organisational relationships.

Minimum Qualifications, Training and Experience:

• University Degree or certification in Hospitality Management from a recognised training institution in Customer Service.
• At least three (3) years post qualification experience in a similar job function, two (2) of which should havebeen at the middle or senior management level.

• Sound knowledge of the strategic planning process and functions.
• Working knowledge of the institutional, regulatory and governmental framework

* Certificates acquired at foreign universities MUST be supported by certified transcripts as well as evidence that the completed program is accredited in Trinidad and Tobago.

All applications should be submitted with a cover letter, a detailed Curriculum Vitae, copies of relevant certificates, birth certificate, a police certificate of good character, a contact number and two (2) testimonials by October 15, 2025 and addressed (with the name of the position applied for, clearly labelled, on the outside of the envelope and the cover letter). To:

Office of the General Manager, Human Resources

North-Central Regional Health Authority

Building #39, Third Floor

Eric Williams Medical Sciences Complex

Champs Fleurs

Unsuitable/late applications will not be acknowledged.