Security Supervisor - Guyana

The Security Supervisor is responsible for leading and coordinating on-site security operations to safeguard Telecom Inc.’s personnel, assets, facilities, and critical telecommunications infrastructure.

Position Security Supervisor - Guyana

Reports To: Security Manager

Position Summary

The Security Supervisor is responsible for leading and coordinating on-site security operations to safeguard Telecom Inc.’s personnel, assets, facilities, and critical telecommunications infrastructure.

The Security Supervisor acts as a key liaison between management, internal stakeholders, and external agencies, supporting business continuity through effective risk management, incident response, and emergency preparedness.

Key Duties and Responsibilities

• Direct and coordinate day-to-day security operations across assigned Telecom Inc. facilities, ensuring continuous protection of personnel, assets, and critical telecommunications infrastructure.
• Supervise, deploy, and support security officers to ensure adherence to company policies, post orders, and service standards.
• Serve as the primary liaison between Telecom Inc. management, internal departments, contractors, and external stakeholders on all security-related matters.
• Implement, monitor, and enforce security policies, procedures, access control standards, and reporting protocols in alignment with corporate and regulatory requirements.
• Coach, train, and evaluate security personnel to strengthen operational readiness, customer service, ethical conduct, and compliance with security standards.
• Maintain operational preparedness by ensuring officers are fully knowledgeable and compliant with:
• Emergency response and business continuity procedures
• Fire prevention, detection, and response measures
• Evacuation and lockdown protocols
• Hazard identification and HAZMAT awareness
• Incident, injury, and accident reporting requirements
• Assess, document, and report security incidents, safety hazards, breaches, and operational risks, providing accurate and timely reports with recommendations for corrective action.
• Administer corrective and disciplinary measures in accordance with company policy, including counseling, performance improvement actions, and formal warnings.
• Plan, prepare, and manage duty rosters, leave schedules, and overtime allocations to ensure adequate coverage during peak operations, special projects, public holidays, and emergency situations.
• Build and sustain professional working relationships with:
• Telecom Inc. management and operational teams
• Service providers and contractors
• Guyana Police Force, Fire Service, and emergency response agencies
• Oversee the operational readiness, maintenance, and proper use of security assets, including patrol vehicles, communication devices, CCTV systems, access control systems, and protective equipment.
• Lead and actively participate in emergency responses, drills, investigations, and security initiatives to ensure rapid, controlled, and compliant outcomes.

Qualifications & Training

Academic Qualifications

• Minimum five (5)CXC General Proficiency (or equivalent) with passes in English Language and Mathematics and a Technical or Vocational Certificate in Security Operations, Occupational Safety, or a related field from a recognized institution(e.g. TVET institutions)

Professional & Technical Training

• Certified Security Supervisor or Guard Training Programme from a recognized local or regional provider
• Occupational Health & Safety (OHS) or Risk Management training
• Fire Safety and Emergency Response certification
• First Aid and CPR certification (current)
• Training in Incident Reporting and Investigations

Experience

• Minimum 3–5 years’ experience in security operations, with at least 1–2 years in a supervisory role
• Background in security management, law enforcement, military, or safety operations required.
• Prior experience in mall, commercial, logistics, manufacturing, or large-scale facility security is an asset.

Skills & Competencies

• Strong leadership, decision-making, and problem-solving skills
• Ability to prepare reports, schedules, and disciplinary documentation with accuracy and professionalism.
• Flexible availability, including weekends, public holidays, and special events.
• Effective written and verbal communication
• High level of integrity, professionalism, and situational awareness
• Ability to respond calmly and decisively in high-risk or emergency situations