Sales Trainer

Are you passionate about empowering sales teams to reach their full potential? If you’re a natural communicator with a knack for coaching and a deep understanding of sales strategies, we want you on our team!

The Sales Trainer will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more. They will assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.

They will work closely with various department leaders in identifying needs for further agent development as well as monitor the knowledge transition of the classroom training to productivity in an effort to meet overall business performance goals. In addition, the Sales Trainer must successfully train best practices while providing coaching, guidance and the feedback needed to create the highest quality agents.

Key Responsibilities

•  Ongoing facilitation and mastery of our owned and operated as well as our partner (BPO) call center training programs.
• Facilitate the successful transition of new hires from classroom to on-the-job training (OJT), and production by reinforcing core skills, providing ongoing coaching, and partnering with Sales Operations to support early-tenure performance and readiness.
• Deliver training using a variety of methods including instructor-led sessions, role plays, simulations, and interactive activities.
• Ensure all training content is delivered accurately and consistently according to program and client standards.
• Collaborate with department leaders to identify agent development needs, monitor knowledge transition from classroom training to productivity, and achieve business performance goals.
• Assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.
• Train effectively in best practices, offering coaching, guidance, and feedback for high-quality agents.

Education and Experience

•  Proven experience as a Sales Trainer or in a similar role within a sales training or BPO organization. (Minimum 1 year)- preferred.
• Associate degree in education, business, or a related field. (preferred).
• Sales certification or training accreditation is a plus.
• Proven knowledge and experience with MS Office, especially PowerPoint, Word & Excel.

Key Competencies and Skills

•  You must possess, demonstrate, and maintain knowledge & skills in the following:
• Great organizational, spoken, and written communication skills.
• Strong interpersonal skills and the ability to communicate with various levels of employees.
• Must have an analytical and data-driven mindset.
• A self-starter, being able to work on own initiative while taking constructive criticism.
• Great problem solving and decision-making skills.
• High proficiency in effectively applying adult- learning principles.
• Must be able to work cooperatively and collaboratively on a team with others.
• Effectively manage classroom to best facilitate learning.
• Must have a flexible schedule to train in hours that meet business needs.
• Ability to manage the full training cycle, including in-person activities and web-based learning.
• Must be detail-oriented and possess strong time management and organizational skills.
• Naturally engaging personality and a creative thinker.
• Must be able to coach and mentor junior staff.
• Must have a personal passion for the development of team members.