Sales Trainer

Are you passionate about empowering sales teams to reach their full potential? If you’re a natural communicator with a knack for coaching and a deep understanding of sales strategies, we want you on our team!

The Sales Trainer will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more. They will assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.

They will work closely with various department leaders in identifying needs for further agent development as well as monitor the knowledge transition of the classroom training to productivity in an effort to meet overall business performance goals.. In addition, the Sales Trainer must successfully train best practices while providing coaching, guidance and the feedback needed to create the highest quality agents.

Required Qualifications:

• Proven experience as a Sales Trainer or in a similar role within a sales training or BPO organization. (Minimum 1 year)- preferred.

• Associate degree in education, business, or a related field. (preferred).

• Sales certification or training accreditation is a plus.

   

Required Skills, Abilities & Knowledge:

• Properly onboard new sales experts

• Report on the impact of new and existing training programs (e.g., sales achieved, agent behavioral trends, etc.)

• Administer training for designated customer groups with the ability to deliver, project, and motivate trainees through effective training methodologies, both in group and individual classroom dynamics.

• Collaborate with management to identify company training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs.

• Excellent verbal and written skills with experience in creating effective presentations in Microsoft Office PowerPoint.

• Must be detail-oriented and exhibit proficiency in follow-up and time management skills.

• Must be self-motivated, highly enthusiastic, and able to work with minimal supervision.

• Proficiency in MS Office (Outlook, Excel, Word, and PowerPoint).

• Ability to make sound decisions quickly in a fast-paced work environment.

• Strong interpersonal skills and the ability to communicate with various levels of employees.

• Excellent organizational skills and ability to demonstrate a high level of accuracy.

• Ability to foster open two-way communication

• Must be a problem solver and highly organized

• Must have a flexible schedule to train in hours that meet business needs.

• Ability to manage the full training cycle, including in-person activities and web-based learning