Cancel
This job is expired
Sales Trainer
Centerfield
- Kingston and St. Andrew / St. Catherine
- Not disclosed
- Permanent full-time
- Updated 14/05/2025
We are seeking an enthusiastic and experienced Sales Trainer to join our team! This role is responsible for delivering high-impact training programs to both our owned and operated as well as our partner (BPO) call centers.
We are seeking an enthusiastic and experienced Sales Trainer to join our team! This role is responsible for delivering high-impact training programs to both our owned and operated as well as our partner (BPO) call centers. The ideal candidate will ensure agents are well-equipped with the skills and knowledge required for peak performance, driving sales revenue and enhancing customer satisfaction.
KEY RESPONSIBILITIES
- Facilitate and master our call center training programs, including those for BPO partners.
- Collaborate with department leaders to identify agent development needs and support knowledge transition from training to live operations.
- Conduct coaching sessions, providing feedback and guidance to enhance agent performance.
- Drive sales revenue by delivering new hire and ongoing education training.
- Adapt training content to meet evolving business objectives and performance goals.
- Maintain up-to-date knowledge of sales operations and best practices.
EDUCATION AND EXPERIENCE
- Minimum 1 year proven experience as a Sales Trainer within a sales training or BPO organization.
- Associate degree in education, business, or a related field. (preferred).
- Sales certification or training accreditation is a plus.
- Proven knowledge and experience with MS Office, especially PowerPoint, Word & Excel.
KEY COMPETENCIES AND SKILLS
- Strong interpersonal and communication skills for engaging with employees at all levels.
- Analytical and data-driven mindset.
- Self-starter with the ability to work independently while being open to feedback.
- Excellent problem-solving and decision-making abilities.
- Collaborative team player who can work effectively with others.
- Proficient in classroom management for optimal learning outcomes.
- Exceptional presentation and training delivery skills.
- Flexibility to accommodate various training schedules.
- Expertise in managing the full training cycle (in-person and web-based learning).
- Detail-oriented with strong organizational and time management skills.
- Naturally engaging with a creative approach to training.
- Skilled in coaching and mentoring junior staff.
- Passionate about employee development and continuous learning.
Ref: Sales Trainer
Similar Jobs for you
Show More