Sales Support Administrator

The Sales Support Administrator will perform administrative tasks and services to support the effective and efficient operations of the sales department.

Sales Support Administrator

Job Summary

The Sales Support Administrator will perform administrative tasks and services to support the effective and efficient operations of the sales department. The incumbent will assist with generating of reports and their analysis, customer service, records management, and sales support for the General Sales Manager. The administrator will also act as the liaison between the sales team and other departments.

Job Duties

Customer Service

• Answer and screen incoming calls and emails, take messages and routing correspondences
• Schedule appointments for the sales department, service providers, suppliers, and customers

Records Management

• Maintain and update supplier, sales, and customers records
• Track sales team’s communication with customers.
• Prepare and file sales contracts and agreements

Sales Functions

• Maintain sales department budgets
• Perform research towards identifying potential sales leads and pitches
• Prepare sales reports and assist with analysis
• Prepare purchase orders/quotations for the sales team
• Acts as the liaison between the sales team and other departments such as Customer Service, Regulatory Affairs, Finance, Warehouse & Distribution, etc.
• Coordinate meetings for the sales department      

Other Duties and Responsibilities

• Any other duties that may arise within the scope of work

Education/Training/Experience

• At minimum possess an Associate degree in Business Administration, Business Management or related field
• At Least 1-2 years’ experience in sales support administration or a similar position
• Experience with sale industry software like Salesforce and Client Relationship Management (CRM) systems or related software and systems
• Strong proficiency in Excel and any other analytical software

 Skills

• Analytical and organizational skills
• In-depth knowledge of managing budgets
• In-depth knowledge of administrative recordkeeping practices
• Excellent written and oral Communication
• Excellent in customer service
• Sound problem solving and initiative
• Interpersonal skills