Sales Enablement Specialist

The Sales Enablement Specialists perform activities in support of Sales Organizational goals. Specialists provide real-time phone support to all Sales channels, ensuring orders are within a serviceable geographic territory.

Job Summary 

The Sales Enablement Specialists perform activities in support of Sales Organizational goals. Specialists provide real-time phone support to all Sales channels, ensuring orders are within a serviceable geographic territory.  Specialists ensure the accuracy of sales orders and adherence to all sales policies.   

Responsibilities 
•	Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry. 
•	Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software. 
•	Maintain and administer actions in order entry databases, ensuring functionality for order entry. 
•	Maintain proper tracking and root cause of escalations, following business standards and procedures. 
•	Respond to customer escalations, prior to service installation, meeting customers’ needs, while remaining within departmental guidelines. 
•	Provide real-time feedback to Sale reps regarding order entry errors. 
•	Perform beta testing on new sales tools and system enhancements. 
•	Provide order entry fall out support for all Sales channels. 
•	Provide new build support by updating customers and sales reps throughout the survey and construction process. 
•	Perform customer contact for various campaigns.  
 
Qualifications 

•	High school diploma or equivalent. 
•	Previous sales or customer service preferred. 
•	Experience in a fast-paced call center environment preferred. 
•	Requires excellent verbal and written communication skills. 
•	Ability to multi-task and solve problems independently. 
•	Schedules may include days, nights and weekends.