Operations Manager
- Not disclosed
- Updated 23/10/2025
- Kingston and St. Andrew
The Operations Manager is responsible for leading, coaching, and driving performance across customer service teams within the Optimum Center of Excellence.
Mobile Care Customer Service Agent
- Not disclosed
- Updated 23/10/2025
- Kingston and St. Andrew
Our Mobile Care Customer Service Agent will be responsible for providing exceptional customer support with issues related to our mobile services, focusing on delivering a positive experience and resolving inquiries effectively.
Customer Solutions Advocate
- See description
- Updated 13/10/2025
- Kingston and St. Andrew
As a Customer Solutions Advocate, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional customer service over the phone and through various communication channels.
Retention Specialist
- Not disclosed
- Updated 12/10/2025
- Kingston and St. Andrew
If you are looking for a career that will allow you to better partner with customers, so you are a true advisor- look no further! A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service.