Sales Clerk

The Sales Clerk is responsible for delivering excellent customer service and ensuring a positive in-store experience. The role also supports daily store operations, including sales processing, inventory control, merchandising, and maintaining store standards.

Customer Service

• Greet and assist walk-in and telephone customers in a courteous and professional manner
• Identify customer needs and recommend suitable products
• Provide accurate information on products, including features, uses, and dimensions
• Address customer concerns, complaints, and returns promptly and professionally

Sales & Transactions – once assigned

• Process sales transactions accurately using the cash register/POS system
• Handle cash, card, and other payment methods responsibly
• Report any discrepancies in transactions or stock to the Branch Manager

Inventory & Stock Control

• Monitor stock levels and assist with inventory tracking
• Participate in stock-taking exercises and ensure inventory accuracy
• Assist with receiving, checking, and packing goods using safe lifting practices
• Support reordering processes in coordination with the Manager

Store Operations & Merchandising

• Restock shelves and maintain product displays in an organized and visually appealing manner
• Ensure the store is clean, tidy, and safe at all times
• Support promotional activities and in-store campaigns

Communication & Teamwork

• Maintain clear and effective communication with team members and management
• Collaborate with colleagues to ensure efficient store operations
• Demonstrate a proactive and customer-focused attitude