Sales Associates (Hard Core - Onsite)

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video:

https://youtu.be/AsPjX-5uyQQ

Key Responsibilities:

▪ Deliver high-quality, customer-focused service in every interaction.

▪ Proactively contact leads to enroll them in client services.

▪ Educate customers on the environmental and economic benefits of renewable energy.

▪ Collect and verify customer information accurately and efficiently.

▪ Maintain positive, professional, and productive communication at all times.

▪ Utilize the appropriate tools to document all customer interactions and next steps.

▪ Adhere to all compliance and validation procedures to ensure accurate enrollments.

▪ Stay informed on all current products, offers, and client campaigns

▪ Meet and exceed assigned performance targets, including enrollments per hour, quality scores, and schedule adherence.

▪ Attend team meetings, coaching sessions, and ongoing training.

▪ Maintain a high level of product knowledge and continuously seek improvement.

Required Skills and Experience:

▪ Minimum 2 years of outbound sales experience (Must)

▪ Minimum 1 year of customer service experience

▪ Experience in the energy sector or telecom sales considered an asset

▪ Demonstrated ability to handle objections and close sales

▪ Strong interpersonal and verbal communication skills

▪ High emotional intelligence and adaptability in dynamic environments

▪ Strong critical thinking and problem-solving skills

▪ Comfortable working evenings and weekends (Must)

▪ Typing speed of at least 30 WPM with accuracy

▪ Basic computer proficiency and CRM navigation skills

▪ Ability to multitask and follow up on multiple leads and tasks

▪ Experience using internet-based tools and sales databases

▪ Ability to perform basic math functions for rate calculations, Experience using the Internet and searching databases.

▪ Ability to perform basic mathematical functions

Education Requirements: 

▪ High school diploma or equivalent required

▪ Post-secondary education is an asset 

We value our employees by providing:

• Competitive salaries
• Employee Recognition program
• Paid training
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.