Sales Agent

The Sales Agent will serve as the frontline representative for our clients’ financial institutions, driving revenue, deepening relationships, and delivering compliant, ethical service with excellence.

Total Credit Services Limited is part of the Jamaica National Group—a globally respected brand committed to enriching lives and building better communities. Rooted in our core values and guided by RESPECT, we believe every role contributes to something greater. We pride ourselves on dependability, authenticity, and delivering transparent solutions that drive real value for our customers.

We are seeking ambitious, target-driven professionals for the role of Sales Agent. In this role, you will be the frontline representative for our clients’ financial institutions, driving revenue, deepening relationships, and delivering compliant, ethical service with excellence.

THE IMPORTANT THINGS YOU’LL DO

• Conduct inbound and outbound calls to promote credit cards, loans, savings products, and related financial services
• Convert qualified leads and inquiries into closed accounts or product activations
• Deliver a consultative sales approach by matching customer needs to the right financial solutions
• Confidently handle objections and concerns while maintaining empathy and professionalism
• Maintain expert-level knowledge of all product offerings and client-specific services
• Accurately log interactions, manage follow-ups, and track leads using CRM tools (e.g., Salesforce)
• Collaborate with QA and training teams for continued development and performance improvement
• Ensure compliance with regulatory and data privacy standards (e.g., KYC, DPA)
• Consistently meet or exceed monthly sales targets, quality scores, and service KPIs

REQUIREMENTS FOR YOUR SUCCESS

• 1–2 years of sales experience (preferably in financial services, telecom, or insurance); BPO experience is a plus
• Minimum six (6) CSEC subjects, Mathematics and English included
• Proficient in Microsoft Office Suite and CRM systems

SKILLS AND COMPETENCIES

• Persuasive communicator with a strong closing ability and follow-up discipline
• Results-driven and goal-oriented

• High emotional intelligence, professionalism, and rapport-building ability
• Active listening and confident objection handling

• Comfortable using CRM tools like Salesforce and telephony platforms
• Strong multitasking and digital navigation skills

• Working knowledge of financial regulations and responsible selling practices (training provided)

• Resilient, coachable, ethical, self-motivated, and data-driven

Qualified and interested candidates are invited to apply by: June 5, 2025