Sales Agent - Card and E-Commerce

The Sales Agent Card & E-Commerce position assist greatly with the sales, marketing and collaborative efforts of the B2B Sales team.

Are you passionate about sales?
Do you have the power to persuade and the confidence to close deals?
Join our dynamic team and help customers get the best value through our exclusive card services!

Job Purpose: The Sales Agent Card & E-Commerce position assist greatly with the sales, marketing and collaborative efforts of the B2B Sales team. He/she also supports the efficient, accurate and timely onboarding of new clients ensuring the completeness of KYC information and supports the proper use of our card systems and e-commerce platform in keeping with approved service level agreement. He/she will also assist with monitoring charge backs and fraudulent transactions in keeping with our partner agreement.

Major Accountabilities

• Assist in creating and managing a contact database with relevant information.
• Assist in card and e-commerce sales through aggressive prospecting of new customers.
• Prioritize and schedule proactive calls to existing clients and merchants.
• Convey product information to customers and merchants.
• Assist with customers and merchant’s inquiries.
• Assist & support the submission of company and merchant applications for approval.
• To adhere to all Money Laundering, POCA and CFT guidelines while onboarding and maintaining clients. 
• Assist with the onboarding of customers through collaborative efforts of other units.
• Assist with charge backs and or fraudulent transactions ensuring proof documents are retrieved and escalated.
• Investigate competitors’ activities and make recommendation to benchmark.
• Perform any other duties, which may from time to time be assigned by the Assistant Manager or Manager Products & Sales.

Requirement/Specification

• A Tertiary level Diploma in Business Administration or at least a Certificate in Sales / Business Studies.
• At least two (2) years’ experience in a similar capacity within a financial services industry.
• Strong Sales Techniques, Marketing and Analytical skills.
• Knowledge of Microsoft Office Suite
• Excellent interpersonal and communication skills
• Ability to work under pressure and meet stringent deadlines.
• Strong negotiation skills