Sales Administrator

JOB TITLE: SALES ADMINISTRATOR

DEPARTMENT: SALES DEPARTMENT

JOB SUMMARY: The Sales Administrator is responsible for providing administrative support to the Field Sales Team, ensuring smooth sales operations for both the Inside and Field Sales Teams while maintaining client relationships. The Sales Administrator will work closely with Key Account Managers and will play a key role in communication, reporting, and optimizing sales processes.

Primary Responsibilities:

Customer Relationship Management:

Maintaining and updating customer records, handling customer inquiries, and providing/ facilitating after-sales support. Maintaining and updating customer relationship management (CRM) systems to ensure accurate and accessible sales data.

Response to Tenders and Bids:

Preparation of bid documents for tenders and other bids.

Shipping and Logistics:

Coordinating equipment assembly and logistics with relevant departments related to product delivery and installation at customers, hereby ensuring timely and uneventful fulfillment.

Customer Support:

Responding to customer inquiries, providing product information, and addressing order-related issues.

Sales Reporting, Analysis, and Planning:

Generate sales reports, tracking key performance indicators (KPIs), managing sales-related documentation, and providing insights to support sales strategies by assisting with lead generation, qualification, and assignment to sales representatives.

Staying informed about industry trends, competitor activities, and potential sales opportunities

Developing and maintaining sales calendars, initiatives, and campaigns

Sales Process Optimization:

Identifying areas for improvement in sales processes, coordinating deliveries, and assisting with sales strategies.

Acting as a point of contact for the Field sales team, facilitating communication with other departments, and coordinating sales activities while ensuring smooth sales operations and customer satisfaction.

Maintaining effective communication with both internal teams and external clients.

Qualifications:

MINIMUM EDUCATION AND EXPERIENCE: Diploma in Business Administration or experience as a Sales Administrator.

REQUIRED KNOWLEDGE: Microsoft Office suite, product knowledge within the IT and office equipment industry will be an asset.

SKILLS/ABILITIES: Good communicator and customer relationship builder. Must possess sound customer service and organizational skills, attention to detail. Shows initiative, reliability, and the ability to work independently.

Experience: At least 2 years similar experience