SUPERVISOR, THIRD LINE SUPPORT/SENIOR SYSTEM ADMINISTRATOR
Barita Investments Ltd
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 07/07/2025
- HR Manager
Barita Investments Limited invites suitably qualified candidates to apply for the role of Supervisor, Third Line Support/Senior System Administer in our Information Technology team.
Role Function:
The Supervisor of Third Line Support is responsible for overseeing the third-line technical support team, ensuring efficient and effective resolution of complex technical issues that cannot be handled by the first and second-line support teams. This role also involves maintaining the production environment, providing primary support for projects, and managing infrastructure upgrades. The Supervisor will continue to function as a Senior System Administrator, contributing to the team's technical expertise and leadership.
Key Responsibilities:
- Supervision and Leadership: Lead the third-line support team, providing guidance, mentorship, and performance management to ensure high-quality technical support and customer service.
- Technical Escalations: Manage technical escalations from the second-line support team, ensuring timely and effective resolution of complex issues.
- Project Support: Provide support for various projects, collaborating with project teams to ensure successful implementation and integration of new systems and technologies. Provide tertiary support for various projects, collaborating with project teams to ensure successful implementation and integration of new systems and technologies.
- Optimization of Hardware, Virtualization & Cloud Environments: Focus on hardware and virtualization technologies. Optimize cloud environments, including Azure and Amazon Web Services assets and services.
- Network Engineering: Handle network engineering tasks, including routing and switching on-premise and within cloud environments.
- Backup Management: Ensure robust backup management practices are in place to protect data and ensure business continuity.
- Research & Design: Identification of new technologies to support current and future needs of the business.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in system administration and technical support.
- Strong knowledge of: Experience in the following: Microsoft365, Device Management, Identity and Access Management Hardware Virtualization, Backup Platforms, Mobile Device Management, PBX Telephony, Vulnerability Management, Networking and Switching.
- Proven experience in leading and managing technical support teams.
- Excellent problem-solving skills and the ability to handle technical escalations effectively.
- Experience in the responsible use of Artificial Intelligence for completing tasks or improving workflow.
- Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Systems Administrator) are a plus.
Ethical Conduct and Compliance
All employees are expected to uphold the highest standards of ethical behavior and integrity. This includes:
- Demonstrating honesty, transparency, and accountability in all professional activities.
- Adhering to the organization’s cyber risk management framework and contributing to a culture of cyber risk awareness.
- Complying with internal policies, legal obligations, and regulatory requirements, including those related to information security, data protection, and risk governance.
- Reporting any observed or suspected unethical behavior or policy violations through the appropriate channels.
- Participating in ongoing training and awareness programs to maintain a strong ethical and compliance culture.
Thank you for considering Barita Investments Limited as your employer of choice. Note that only shortlisted applicants will be contacted.
Application deadline: July 18, 2025.
Barita Investments Ltd
- 15 St Lucia Way, Kingston 5, Jamaica
- 876-926-2681
- invest@barita.com
