Room Service Manager

Room Service Manager

Job Summary

We are seeking a dedicated and experienced Room Service Manager to oversee the operations of our in-room dining department. This role ensures that all room service orders are delivered accurately, promptly, and with the highest level of guest service. The ideal candidate will lead a team, maintain service standards, ensure compliance with health and safety protocols, and contribute to a superior guest experience.

Key Responsibilities

• Supervise daily room service operations to ensure efficiency, quality, and guest satisfaction

• Manage, train, and schedule room service staff, including servers and order takers

• Ensure timely delivery of all in-room dining orders and prompt clearance of trays

• Monitor food presentation, portion control, and adherence to hotel service standards

• Handle guest complaints and feedback professionally and promptly

• Collaborate with the kitchen, housekeeping, and front office to ensure seamless service

• Maintain cleanliness, hygiene, and safety in all service areas

• Conduct regular inventory checks and order supplies as needed

• Prepare shift reports, performance reviews, and departmental forecasts

• Ensure compliance with all health and safety, food hygiene, and service regulations

• Continuously seek ways to improve room service operations and enhance the guest experience

Requirements & Qualifications

• Minimum 3–5 years’ experience in food & beverage or hotel room service, with at least 1 year in a supervisory or managerial role

• Strong leadership, organizational, and communication skills

• Experience working in a hotel or resort environment preferred

• Ability to work flexible hours including nights, weekends, and holidays

• Certification in Food Safety or Hospitality Management is an asset

• Excellent problem-solving skills and a passion for guest service

• Valid Food Handler's Permitt.