Retail Sales Agent | Digicel St. Ann

Company description:

Digicel Group Limited

Job description:

Job Title: Retail Sales Agent

Primary Objectives of the job:

• Deliver information on Digicel’s Offerings to Customers

• Sell Handsets, Sims and other mobile related devices to customers

• Provide After Sales Service to customers and resolve any issues that they may have

Main Duties & Responsibilities:

1. Sell Handsets, Sims and Mobile Related Products to customers
   • Provide information to customers on Digicel’s Products and Pricing
   • Advise customers of costs and features of handsets and Sims
   • Provide customers with info on Warranty and after sales support available
   • Facilitate sale of products extending any promotional offers Digicel has in place e.g. Points
   • Record all Sales of Handsets and Sims through Digicel’s POS Systems
   • Complete and successfully pass all online and classroom training modules
   • Accurately account for all monies and/or stock handled in the business day
2. Resolve customer queries
   • Respond to queries on handset features, products and services
   • Resolve any other queries by contacting Digicel’s Call Centre on customer’s behalf

3.    Provide After Sales Support to Customers

• • Handle Warranty and Non Warranty Handset Issues following guidelines setout by Digicel.

1.  Ensure Digicel’s Service Levels are met in Dealer Stores
   • Ensure store in clean and comfortable for customers at all times
   • Ensure all pricing displayed reflects current prices in the market
   • Ensure that Merchandising material reflects current product offerings
   • Ensure full knowledge of all current pricing ,products, promotional offers
   •  
2. Escalate problems to Dealer Store Manager, Principal of Digicel’s Dealer Account Executive

Academic qualifications and experience required for job:

• Minimum 4 CXC’s or GCE O’levels passes in English Language and Mathematics (or a quantitative subject)
• Computer Literacy
• Prior experience in Sales/Customer Service Environment a plus but not mandatory

Functional Skills:

• Excellent oral communication skills especially listening skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Ability to work well under pressure
• Strong Customer Service Skills
• Good Selling Skills