Retail Sales Advisor- P.O.S

Retail Sales Advisor

Job Description:

 

Position: Retail Sales Advisor

Location: Port of Spain

Salary: $4000.00

Employment type: Contract

 
SUMMARY: An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast paced environment where products are dynamic, people are unpredictable.

 JOB FUNCTIONS & RESPONSIBILITIES

•           Be  the “face” of the branch and the company
• Demonstrate warmth, care and willingness to assist
• Receives monthly customer payments (cash, cheques and credit cards) and enters them on the system as per the Company policy
• Responsible for proper and accurate closing of the cashier’s system, receipts and cash drawer at the end of every business day.
• This includes ensuring that all cash drawers are balanced and closed properly at the end of the business day, including accounting for all paper work, cheques, cash and receipts.
• Ensures that all overages and shortages are reported according to company policy.
• Report end of shift cash balances using prescribed tools and processes.
• Ensure all necessary reports are completed in a timely manner.
• Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgement, even if you are talking to another customer.
• Use the company's Retail sales cycle to thoroughly explore customer’s needs and help them buy.
• Be actively engaging on the shop floor to interact with customers who are seeking help to buy.
• Up-sell at every opportunity to achieve and exceed revenue targets.
• Attend and participate in all related training.
• Ensure sales inventory are stored safely.
• Assist customers who are experiencing faults with their products and services, and prepare journal vouchers relating to payments or credit for service-related problems.
• Assist customers with bill queries, account set up, and other service activation's.
• Proactively seek out customers who need assistance to attentively respond to their concern.
• Make recommendations that will address the customer’s concern and mitigate future service interruptions.
• Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions.
• Must be able to work a flexible schedule, including Saturday coverage and overtime if necessary.
• Performs any other duties related to job functions