Restaurant Manager

Ensures the profitable and efficient operation of two (2) Restaurants while maintaining optimum levels of customer satisfaction, product quality, and health and hygiene standards

Responsibilities:

- Supervise daily restaurant operations

- Provide excellent customer service and resolve complaints

- Recruit, train, schedule and support restaurant staff

- Monitor food quality and service delivery

- Manager inventory and supplier relationships

- Ensure compliance with health and safety standards

- Track expenses, monitor budgets and reduce costs

- Use restaurant management software for reporting and analytics

- Lead by example and promote a positive work environment

- Handle administrative tasks such as rosters, payroll and ordering

Qualifications:

- Relevant qualification in hospilaity management or equivalent experience

- Proven track record as an experienced Restaurant Manager - at least 3 years

- Exceptional leadership and communication skills

- Strong organisational and management skills

- Competency with POS systems and back-end restaurant management software

- Understanding of workplace health and safety and food hygiene

- Ability to handle high-pressure situations and solve problems quickly

- Ability to handle customer complaints with excellent conflict resolution skills

- Understanding time managementand scheduling

Passion for delicering excellent customer service