Responsibilities Overview:

• Customer-Service: Food service managers might have to interact with customers. Being friendly and courteous will help keep customers coming back.
• Attention to Detail: Food service managers have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
•  Leadership: Managers must be leaders in the front and back of house, rallying their team during heavy shifts, resolving conflicts and getting the job done.
• Management Skills: Food service managers not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
• Organizational Skills: Keeping work schedules, shipments, cleaning schedules and more organized is crucial to the job.
• Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong stock orders is part of a food service manager's job. Being able to come up with a solution quickly is a needed skill.
• Speaking Skills: Food service managers need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
• Stamina: Food service managers can expect long days around hot cooking elements, much of it on their feet.
• Coordinating daily restaurant management operations.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to restaurant customer complaints.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.
• Must maintain personal hygiene in accordance with Trinidad and Tobago Public Health Department standards for Food Service Employees.

 Requirements: