Rental Sales Agent

Our client in the Automobile industry is seeking a Rental Sales Agent for their Tobago location, who would be responsible for optimizing the rental experience by executing consultations with prospective customers

Job Summary
Our client in the Automobile industry is seeking a Rental Sales Agent for their Tobago location, who would be responsible for optimizing the rental experience by executing consultations with prospective customers, selling extras based on the customer's needs, executing the rental process inclusive of utilizing the various e-platforms available and at the same time providing exceptional customer experience.

Responsibilities:

Fleet/Mobility Consultant

• Ensure that the candidate is an expert in providing consultations with customers on the company's fleet, ancillary products and services and enhances customer experience by providing expert recommendations. The company strive to meet the customers' needs and exceed their expectations at every opportunity.

Fleet Management - Administrative

• Consult with prospective customers and turn leads into sales.
• Prepare all vehicles for rental ensuring that they meet the agreed QA/QC requirements as per standard identified in the company's SOPs.
• Ensure deposits are valid for the appropriate periods.
• Ensure that receivables when approved by management are within the agreed and established levels.
• Ensure and provide agreed reports within the agreed and established timeframe.
• Ensure that required and assigned training is up to date.

Operational

• Use the DMS where applicable to ensure that all assigned vehicles are maintained according to the OEM Maintenance requirements on a timely basis and be available for rental.
• Ensure that all vehicles have the appropriate documents for operational use.
• Execute the appropriate QA/QC checks to ensure compliance with established policies, processes and procedures providing feedback to management where applicable.
• Follow-up with appropriate people inclusive of customers on accident matters.

New Business Acquisition - Existing Clients

• Where practicable, ensure that the company has one hundred percent (100%) of the business for assigned customers by continuously ensuring (using the appropriate medium(s)) that the appreciate areas within the assigned customers are aware of the company products and services.

New Assigned Leads

• Work with the marketing team on assigned clients to ensure that the agreed marketing plan is executed and achieved.

Accident Management/Insurance Matters

• Acts as a liaison between the rental company and the assigned clients in order to ensure that all accident matters are resolved according to the Insurance Policy, Accident and Claims Management System.
• Collaborating with the respective team/s in order to ensure that the Company's objectives are attained in Health, Safety, Security and Environment (HSSE) as well as compliance with those of the clients.
• Undertake assignments and perform other related duties as assigned.

Requirements:

Qualifications and Experience

• A minimum of a Diploma or Associate Degree in Business Management or related field inclusive of three (3) O'Level passes inclusive of Mathematics and English.
• Minimum of one (1) years’ experience in Customer Service or Sales.
• Must have excellent computer navigation skills and experience with Microsoft Office Applications.
• Ability to identify basic challenges with vehicle(s).
• HSSE knowledge and Safe Systems of Works would be an asset.
• Possession of a valid driving permit with a minimum of three (3) years’ driving experience. Ability to drive manual vehicles.
• Drive safely and follows the rules of the law and possesses a good and clean driving record.
• A current Police Certificate of Character (this must be provided every six months at the employee's cost)

Competencies/Job Competency Profile:

The incumbent or any candidate should possess the following skill set:

• A polite, courteous and professional disposition.
• Exceptional interpersonal and relationship building skills.
• Must be able to manage stressful/unusual situations and at the same time remain calm in order to maintain excellent customer service.
• A proven team player who is Goal Oriented, Creative, and Innovative.
• Excellent organizational, time management and critical thinking skills, and the ability to multi-task.
• Ability to work on a Shift Basis inclusive of weekends and public holidays.
• Ability to lift a minimum of fifty (50) pounds.

REF J.C