Recruiting Supervisor

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture. 

From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.

This is where potential turns into progression. welcome home.

Responsibilities:

· Provide organizational information, opportunities, and benefits to potential candidates and external partners.

· Determine applicant qualifications by interviewing applicants, analyzing responses, verifying references and completing back check processes

· Consistently meets gross margin and number of hires targets

· Works well in a fast-paced working environment.

· Source candidates for new assignment employees to ensure employee supply meets customer demand

· Actively seeks new and effective techniques to source, recruit, and maintain qualified employees

· Conducts phone screens, face to face interviews, virtual interviews, reference checks and skill testing with viable candidates

· Performs and abides by all standard procedures for recruiting, screening and placement of assignment employees

· Attract applicants by creating appealing position descriptions and cascade out to external recruitment partners, job sites and networks

· Build applicant pipeline by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites

· Liaison with Contact Point 360's leadership team to discuss current and future hiring needs

· Maintain continual contact with assignment employees to ensure availability to our clients.

· Avoid legal challenges by understanding current legislation, enforcing regulations with the HR Manager, recommending new procedures, conducting on-board training

· Willingly and thoroughly provides assistance to other new recruiters added to the team

· Provide hiring updates on hiring needs to Talent Acquisition Manager, Human Resource Manager, Operations Manager, and Client

· Complete tasks related to submittals, interviews, request for additional information and required for all candidates sourced by the recruiter or by other recruiters

Conduct new hire onboarding / induction sessions

· Is reliable, responsive, responsible and punctual in completing tasks assigned

· Actively participate in activities that enhance the company brand and image in Jamaica and Globally

· Ensures written and verbal information is shared in a clear, and concise manner with customers, temporary workers, co-workers and leaders

· Demonstrate active listening skills

· Other duties as assigned

Requirements:

· Business Administration, Information Technology or related field

· Post-secondary experience in Human Resource Management, Employee Relations or Communications is considered an asset

· 1 year experience in the recruitment and staffing industry

· Knowledge of HRIS systems

· Ability to manage multiple tasks simultaneously, and prioritize to meet deadlines under pressure

· Excellent communication skills, both written and verbal · Proficient in Microsoft Word, Excel, Outlook

· Ability to learn and work with new programs Desire to work in a collaborative team environment.

· Customer Service attitude with the ability to work unsupervised.

· Provides exceptional customer service to each new applicant with their employment process, answers questions and qualifies potential assignment employees for eligibility to work

Experience in BPO, call center, or high-volume service industries preferred 

We value our employees by providing:

·       Competitive salaries

·       Employee Recognition program

·       Paid training

·       Career advancement opportunities

·       Health Insurance

·       Employee referral program

·       Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.