Reconciliation Officer

Manage reconciliation of assigned accounts following documented procedures, investigating and resolving any discrepancies identified.

Reconciliation Officer

Position Summary:

Responsible for reconciliation of assigned accounts as per documented procedures and processes; including investigations related to these processes to provide resolution to any differences identified.

Main Duties:

• Ensure adherence to documented reconciliation processes and procedures for the specific accounts assigned for reconciliation
• Complete reconciliation within set SLAs and submit monthly to Finance
• This includes:
  • Verifying and matching transactions across different financial systems and sources
  • Reviewing and reconciling general ledger accounts, ensuring all entries are accurate and up to date
• Responsible for completing investigations related to any differences identified during the reconciliation process
• Engage the relevant processing teams / persons as necessary to resolve identified differences. These would include: IT, Finance, Processing, etc.
• Investigation and follow-up to be completed daily on outstanding reconciliation items
• Escalate to one-up any issues identified if above set dollars amount thresholds or if SLAs are not being met.
• Recommend process or procedure changes to improve effectiveness and efficiency

Discrepancy Resolution:

• Investigate and resolve discrepancies identified during the reconciliation process.
• Communicate with internal and external parties to resolve issues and obtain missing information.

Required Skills/Abilities:

• Excellent customer service orientation and skills.
• Superior numeric skills and strong analytical and reasoning skills
• Excellent verbal and written communication skills.
• Proficient understanding of all company policies and practices, with particular emphasis on those for branch operations, account opening and credit applications.
• Knowledge of internal controls and AML/TF practices.
• Proficient in the use of Microsoft Office with specific expertise in Excel, Temenos T24 and other technologies deployed by the Branch.

Education & Experience:

• Bachelor’s degree in Management/ Business Administration/ Marketing/ Finance or a related field of study.
• At least 2 years of retail banking experience, with Teller or Customer Service Representative experience preferred.
• Experience in KYC documents, Account Opening and Loan Origination preferred.