Quality Assurer

The Quality Assurer – M&H must also place strong emphasis on integrity, confidentiality and professionalism. He / she must be customer service-oriented and a team player and should always be willing to go the extra mile.

JOB OVERVIEW:

The Quality Assurer – Motor and Homeowners (M&H) is responsible for the efficient processing of all Motor and Homeowners policies across all contract categories in line with GGIL’s service and operating standards.

JOB RESPONSIBILITIES: 
1. Business Continuity & Administrative Duties 
 To comply with all Standard Operating Procedures (SOPs) of the Quality Assurance (QA) department at all times. 
 To perform accurate and efficient data entry of all assigned M&H policy and client information on WebSTAR as per Underwriting (UW) instructions via M-Files business processes. 
 To ensure accurate and efficient preparation, printing and dispatch of M&H policy contracts and other key documents (e.g. schedules, invoices, certificates, cover notes, bank letters, etc.). 
 To review and reconcile information on printed documents with UW instructions on WebSTAR / M-Files prior to dispatch. 
 To ensure that Complaints without Oath / Summons packages are periodically prepared for the GGIL Court representative. 
 To perform any administrative and / or other job-related duties as assigned by the Coordinator – Motor & Homeowners and Overseas Processing / Team Leader / Manager – Business Process Optimization.

2. Customer Relationship Management 
 To provide high levels of Hello GG Customer Service to all stakeholders (internal or external).

3. Perform any other job-related duties as assigned by the Coordinator, Team Leader or Manager.

EDUCATION & EXPERIENCE: 
 Five (5) O-Level subjects inclusive of Mathematics and English A 
 Two (2) A-Level subjects 
 Minimum of two (2) years in a similar data entry role 
 At least 2 years’ experience in the Insurance Industry - Property and Casualty

ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.

PERSON SPECIFICATION: 
The Quality Assurer – M&H should be a self-motivated individual with the ability to operate efficiently in a fast-paced environment. He / she must have a positive work ethic and must pay attention to detail.