Quality Assurance Officer

The Quality Assurance Officer is responsible for ensuring that the daily work processed meets the established standards of quality outlined in the policy documentation. The incumbent will also assist with the implementation and monitoring of quality control procedures, guidelines and standards.

KEY POSITION RESPONSIBILITIES: 

• Daily Audit of claims and Administration (MEMBER MANAGEMENT) for all territories across all systems
• Liaise with the Senior Manager – Insurance Operations to provide updates and comments on Quality Assurance results from the Audits.  
• Update and maintain timely and accurate Quality Assurance records and reports.
• To provide technical advice to Internal Customers.
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and Company guidelines
• Manage any complaints associated with a claim in accordance with CX Guidelines
• Ensure compliance with legal and industry regulatory requirements and customer quality standards set by the Company.  
• Assist management with identifying training needs.
• Act as a subject matter expert for relevant learning and development programmes.
• Attend and contribute at claims committee meetings.
• Complete any other job-related function relevant to the EBHL Division.