The Project Manager is responsible for managing multiple projects and supporting the Client’s program managers and portfolio leads throughout the project lifecycle from project initiation to project closure.

OVERVIEW:

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KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back-office support to its member firm KPMG United States (“the Client”).

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JOB SUMMARY:

The Project Manager is responsible for managing multiple projects and supporting the Client’s program managers and portfolio leads throughout the project lifecycle from project initiation to project closure. You are also responsible for supporting the development and execution of the change management and communication strategy and program to ensure that the project plan is sound, and its progress is reported regularly so that the execution stays within the approved budget and schedule.

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JOB RESPONSIBILITIES

Service Delivery

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• Responsible for driving and overall management of assigned projects and/or programs; lead internal customers and teams in the development and maintenance of project and/or program artifacts, such as scope, approach, solution, plan, resources, estimates, etc.
• Develop, track, and manage project forecasts and costs; request budget allocations and reallocations; ensure project and /or program is within budget; ensure mitigating strategies or contingencies are appropriately applied to anticipated risks and issues
• Establish, manage, and motivate multi-disciplinary project teams as well as positive and collaborative relationships with leadership; proactively participate in the evolution of improving delivery of solutions to business clients
• Demonstrate a clear understanding of both internal and external customer business and work collaboratively to successfully deliver value; act as point of escalation on projects and for project managers when managing programs to raise awareness and help resolve issues
• Incorporate industry best practices, conduct internal and external benchmarking and implement standards, key measures and metrics; drive adoption and excellence in Agile and Waterfall development methodologies and practices.

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​Stakeholder Relationship Management

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• Key point of contact for Client’s stakeholders to collaborate on all aspects of service delivery
• Proactively identify and escalate issues to KJESS Manager, and recommend corrective action in a timely manner
• Cultivate productive relationships between local and Client’s teams’
• Effectively communicate with the Client to understand any changes to the Client’s departmental policies, processes, and procedures, and implement affected changes

   

EDUCATION/EXPERIENCE

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• Bachelor’s degree in related field from an accredited college/university.
• Minimum of 7 years of relevant work experience. 
• Project Management Professional (PMP) certification a plus
• Experience in the management of medium-to-large, complex IT projects and programs, managing multi-phase, multi-track, high-risk projects with up to 30 project team members concurrently.
• Experience in execution of Agile-based projects and programs is a plus.
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork. 
• Ability to perform work with minimal to moderate supervision; able to apply and interpret business rules and concepts in daily work.

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