Patient Coordinator

The Patient Coordinator is the principal contact to the business and is a lead member of the team that ensures that the business moves forward according to the priorities and principles of the organization.

The Patient Coordinator is the principal contact to the business and is a lead member of the team
that ensures that the business moves forward according to the priorities and principles of the
organization.

As a Coordinator, you will be responsible for:

• Identifying customers’ needs, ensuring the delivery of our client’s overall customer experience promise.
• Proactively building genuine relationships selling our services while supporting our team to ensure the full customer life cycle.
• Meeting targets and maintain accurate records of activities and customer interactions in our system all with a friendly touch and a team attitude.
• Handling inbound and outbound sales, scheduling interactions, acting as a direct contact for all post consultation inquiries.
• Organize payments with patients as well as prepare receipts and generate invoices
• Communicate with insurance on behalf of patients for preauthorization and payment receipt
• Effective patient follow up, maintaining detailed records, ensuring that patients are prepared for their procedures in a warm, well-spoken and calm demeanour.

Qualification & Skill Requirements

• At least an Associate Degree in Business Administration, Management, Sales/Marketing or related field.
• Minimum 3 years’ experience in sales, customer service or administration.
• Proficient in the use of Microsoft Office Suite
• Experience using CRM software
• Must be a friendly, persuasive and sales-oriented person.
• Must have strong customer experience background and a professional mindset.
• Must have experience working in a fast-paced environment.
• Strong organizational and time management skills and detail-oriented
• Must be able to work in a team environment